Memorial Union @ 12:00 pm - 1:00 pm
A special networking lunch designed to foster connections and collaboration among IT Support professionals at the University. Our lunch will provide a relaxed and informal setting to meet new people, share ideas, and explore potential opportunities.
Memorial Union @ 11:00 am - 12:30 pm
2 concurrent discussions in the "World Café" format. These discussions will each include five small groups discussing a central theme.
Memorial Union @ 10:00 am - 11:00 am
Facilitated Discussion Sessions
Six concurrent, hour-long facilitated discussions focused on discussing IT support questions identified in our post-registration survey. Individual session information is linked above.
Kris Olds
@ 10:00 am - 11:00 am
This session focuses on building relationships across different IT units and identifying opportunities to create lasting connections between central IT and distributed IT staff.
Sara Nagreen
@ 10:00 am - 11:00 am
This session addresses the challenges of implementing digital accessibility standards across campus and developing effective approaches to build accessibility into everyday workflows.
Naomi Bernstein
@ 10:00 am - 11:00 am
This session explores how AI tools are being implemented in IT support workflows and considers future applications and implications for campus IT staff.
Dana Gerber-Margie
@ 10:00 am - 11:00 am
This session focuses on the unique challenges and opportunities of managing student employees in IT support roles, with emphasis on balancing educational priorities with service needs.
Mike Crawford
@ 10:00 am - 11:00 am
This session addresses the challenges faced by IT leaders managing professional staff while navigating institutional change and evolving service expectations.
Kevin Tschopik
@ 10:00 am - 11:00 am
This session focuses on strategies for improving help desk operations, enhancing user experience, and increasing efficiency in frontline IT support services.
Todd Shechter
Memorial Union @ 9:00 am - 10:00 am
Panel Discussion: Our first and second IT Rotator Cohorts share insights from their rotations, moderated by UW Madison’s CTO Todd Schecter.