Past Event Category: 2025
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Apr 16
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Apr 16Group Discussions
2 concurrent discussions in the “World Café” format. In the World Café format, two concurrent discussions will each include five small groups discussing a central theme. Participants are divided into small groups, usually seated around tables, to discuss a specific topic or question. The discussion will occurs in multiple rounds, with participants switching tables after …
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Apr 16Support Services Excellence: Help Desk Optimization
Kevin Tschopik
This session focuses on strategies for improving help desk operations, enhancing user experience, and increasing efficiency in frontline IT support services. Session Goals
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Apr 16IT Leadership: Managing Full-Time Staff and Organizational Change
Mike Crawford
This session addresses the challenges faced by IT leaders managing professional staff while navigating institutional change and evolving service expectations. Session Goals
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Apr 16Student Staff Management: Best Practices
Dana Gerber-Margie
This session focuses on the unique challenges and opportunities of managing student employees in IT support roles, with emphasis on balancing educational priorities with service needs. Session Goals
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Apr 16AI in IT Support: Current Applications and Future Possibilities
Naomi Bernstein
This session explores how AI tools are being implemented in IT support workflows and considers future applications and implications for campus IT staff. Session Goals
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Apr 16Digital Accessibility: Implementation Strategies
Sara Nagreen
This session addresses the challenges of implementing digital accessibility standards across campus and developing effective approaches to build accessibility into everyday workflows.
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Apr 16Cross-Campus Connections: Breaking Down IT Silos
Kris Olds
This session focuses on building relationships across different IT units and identifying opportunities to create lasting connections between central IT and distributed IT staff. Session Goals
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Apr 16Facilitated Discussions
Six concurrent, hour-long facilitated discussions focused on discussing IT support questions identified in our post-registration survey. Each session will be led by a facilitator who will guide the discussions, ensuring that participants can share their insights, ask questions, and collaborate on solutions. These discussions aim to provide targeted support and foster a collaborative environment where …
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Apr 16Panel Discussion
Todd Shechter
Panel Discussion: Insights from the IT Rotator Program Join us for an engaging panel discussion featuring members of our first and second IT Rotator Cohorts as they share their experiences and key takeaways from their rotations across various IT departments. This conversation will be moderated by Todd Schecter, Chief Technology Officer at UW–Madison, who will …