Kris Olds
@ 10:00 am - 11:00 am
This session focuses on building relationships across different IT units and identifying opportunities to create lasting connections between central IT and distributed IT staff.
Sara Nagreen
@ 10:00 am - 11:00 am
This session addresses the challenges of implementing digital accessibility standards across campus and developing effective approaches to build accessibility into everyday workflows.
Naomi Bernstein
@ 10:00 am - 11:00 am
This session explores how AI tools are being implemented in IT support workflows and considers future applications and implications for campus IT staff.
Mike Crawford
@ 10:00 am - 11:00 am
This session addresses the challenges faced by IT leaders managing professional staff while navigating institutional change and evolving service expectations.
Kevin Tschopik
@ 10:00 am - 11:00 am
This session focuses on strategies for improving help desk operations, enhancing user experience, and increasing efficiency in frontline IT support services.